DMG Consulting Releases 2015-2016 Speech and Text Analytics Product and Market ReportJune 25, 2015Press Releases
DMG Consulting Releases 2015 Contact Center Workforce Optimization Market Share ReportJune 16, 2015Press Releases
We keep hearing about this concept called the Internet of Things. What does it mean and what is the impact on customer service?June 9, 2015Q&A
DMG Consulting Releases 2015-2016 Outbound Solutions Product and Market ReportMay 6, 2015Press Releases
I run a small contact center with 22 agents. I’d like to use WFM but am wondering if it will deliver benefits to my organization. Can you tell me what benefits I should expect and also what I should be concerned about?April 8, 2015Q&A