DMG Consulting Releases 2016 –2016 Workforce Optimization Mid-Year Market Share ReportOctober 20, 2016Press Releases
I keep hearing about contact center technology that uses machine learning. What is machine learning and how is it being used?October 12, 2016Q&A
Contact Center Vendor Consolidation: What It Means to YouSeptember 16, 2016Contact Center, Publications, Vendor Consolidation
Webinar: Practical Uses of Desktop Analytics and Why You Should Embrace It – September 8, 2016September 9, 2016Event
It’s Time to Replace the Annual Performance AppraisalAugust 24, 2016Contact Center, Contact Center Performance Management (CCPM), Publications, Real-Time