Workforce Optimization Is Poised for Big ChangesDecember 11, 2016Contact Center, Publications, Workforce Optimization (WFO)
Speech Analytics Can Help Alter the Service ParadigmDecember 11, 2016Contact Center, Interaction Analytics (Speech & Text), Publications
Outstanding Customer Experience Is Still Your Top Service GoalDecember 11, 2016Contact Center, Publications, Strategy
DMG Consulting Releases 2016 – 2017 Cloud-Based Contact Center Infrastructure Market ReportDecember 6, 2016Press Releases
Our contact center has recently implemented after-call surveys. I am looking for suggestions on how to best use the information we collect from these surveys. What should I be looking for from the data received?November 14, 2016Q&A