Reality Check: WFO Solutions Must Be Rebuilt From the Ground UpMarch 16, 2018DMG in the News, Posts, Technology & Applications, Workforce Optimization (WFO), Workforce Optimization Suites
Our contact center only has 25 agents, what workforce optimization applications should we use?March 12, 2018Q&A
IVAs Can Remake the Self-Service LandscapeFebruary 15, 2018Artificial Intelligence (AI), Intelligent Virtual Agents, Posts, Technology & Applications
DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market ReportJanuary 18, 2018Press Releases
Scouting Report: Speech Analytics Enters Its Next Act — MaturityJanuary 2, 2018Analytics-Enabled QA, Artificial Intelligence (AI), DMG in the News, Interaction Analytics (Speech & Text), Posts, Quality Management / Analytics Enabled QM (AQM), Technology & Applications