Need Help with a Contact Center RFP?
July 2024
DMG produces the only in-depth technology product and market reports designed to help contact center and IT leaders select the right systems, applications, and partners. We do the heavy lifting, evaluating leading and contending vendors and solutions in the market, saving you hundreds (or more) hours during the selection process. We deliver fact-based RFP-level information in an easy-to-consume side-by-side format. Each DMG product report contains over 100 detailed functional and technical comparisons by vendor, which have been validated by DMG’s team of leading contact center, artificial intelligence (AI), and automation technology experts and vetted during in-depth live product demonstrations.
Take a closer look at our most recent industry report, Conversation Analytics for the Digital Era, to see an example of the 140+ RFP questions and side-by-side vendor responses.
Use DMG’s technology reports as your RFP to select the best solution and partner in weeks instead of months. Take advantage of our deep and proven contact center expertise to give you the facts about application features and functionality, discover how the systems leverage AI/GenAI, learn about product roadmaps, and much more.
And if you need more assistance, DMG offers customized and cost-effective fixed-price packages to help you select the three best vendors to meet your contact center system needs. We can identify the differentiators between solutions and/or run the selection process for you. DMG also creates custom RFPs for contact center applications not currently covered in one of our reports.
Contact us now to learn how DMG’s reports can enhance your contact center system selection process while saving you significant time, effort, and expense.