Email 

Pricing Options

2010 QM/Liability Recording (WFO) Product and Market Share Report
Description Price Delivery Order
2010 Quality Management/Liability Recording (WFO) Product and Market Share Report $4,000


Contact Center Workforce Management
Description Price Delivery Order
2010 Contact Center Workforce Management Market Report $4,000


Quality Management/Liability Recording Mid-Year Market Share
Description Price Delivery Order
2009 Quality Management/Liability Recording Mid-Year Market Share Report $2,500


2009-2010 Speech Analytics
Description Price Delivery Order
2009-2010 Speech Analytics Market Report $4,000


Hosted Contact Center Infrastructure
Description Price Delivery Order
2009 Hosted Contact Center Infrastructure Market Report $4,000


2009 Surveying/Feedback
Description Price Delivery Order
2009 Contact Center Surveying/Feedback and Analytics Market Report $4,000


Interactive Voice Response System
Description Price Delivery Order
2009 Hosted/Managed Service IVR Market Report $4,000


Performance Management
Description Price Delivery Order
2009 Contact Center and Enterprise Performance Management Market Report $4,000


Contact Center Analytics
Description Price Delivery Order
Contact Center Analytics: The Emergence of Customer Experience and Desktop Analytics $4,000


2008 Interactive Voice Response
Description Price Delivery Order
2008 Worldwide Interactive Voice Response Trends and Market Share Report $1,095


North American Outsourcing
Description Price Delivery Order
2006 North American Contact Center Outsourcing Market Report $1,750


Additional Reports for Sale
Description Price Delivery Order
Guide to Successful Contact Center Offshore Outsourcing $99.00

Learn More

To learn more about DMG Consulting LLC's industry-leading Quality Management/Liability Recording Product and Market Report and Consulting Services or about other reports that we have for sale, contact Donna Fluss at 973.325.2954 or info@dmgconsult.com.


DMG in the News
7/13/2010 - DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors 
7/11/2010 - When you call, they're listening - A Plymouth company's call recording software helps call centers analyze employees and callers (Minneapolis - St Paul StarTribune)  

Whitepapers, Executive Briefings, and Benchmark Reports
7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management 
7/7/2010 - Social Media: Guide for Building a Customer Support Strategy 
6/17/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals

Featured Publications
7/1/2010 - The Siebel Effect—And Its Survivors (destinationCRM.com) 
6/1/2010 - Analyzing the Workforce (destinationCRM.com)
5/11/2010 - Selecting a Hosted Contact Center Solution (Interactive Intelligence Blog)
5/10/2010 - Benchmark Study of Contact Center Workforce Management: A Mission-Critical but Flawed Tool (SupportIndustry.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
Copyright 2010 DMG Consulting LLC Home  |   Contact  |   Site Map