DMG Consulting LLC has long been a trusted advisor to companies planning to outsource contact center operations. DMG has helped many enterprises analyze and optimize their outsourcing decisions. Contact center outsourcing – if done right – can reduce your operating expenses by 20 percent to 60 percent and improve the customer experience. While the economic and operational benefits are great for companies that execute well, the risks are also significant. That is why DMG Consulting LLC has created the 2006 North American Contact Center Outsourcing Market Report and the Guide to Successful Contact Center Offshore Outsourcing.
2006 North American Contact Center Outsourcing Report and Services
DMG Consulting LLC is a leading and trusted resource for companies looking to outsource their contact center activities in North America. We offer the most in-depth reports in the market and customized consulting services to help you select the right partner and ensure a seamless transition.
The Report with Facts, Pricing and Answers
Our 2006 North American Contact Center Outsourcing Market Report is the leading guide to this rapidly evolving market and vendors. The Report presents the advantages, risks and trade-offs of North American and offshore outsourcing. It assesses how US and Canadian firms have responded to competitive pressures from abroad. The Report provides detailed analysis of leading vendors, services, technology, pricing and the trends driving this hot market.
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Order your copy of the 2006 North American Contact Center Outsourcing Market Report today! |
Read This Before You Outsource!
Outsourcing is a high risk/high reward proposition. Do it right and you will save millions of dollars and provide your customers with an outstanding experience. Make a mistake and it will cost you customers and hurt your profitability. Now you can get the 2006 North American Contact Center Outsourcing Market Report, the guide you need to make the best outsourcing decision for your company.
Companies count on this Report to find the right North American outsourcing partner, at the right price. This must-have Report:
- Provides an in-depth, objective analysis of the rapidly evolving North American contact center outsourcing market and the latest developments in on-shoring and near-shoring
- Lists the crucial factors to consider when selecting an outsourcing partner
- Compares the leading North American outsourcers, including detailed analyses of financials, service offerings, functional capabilities, vertical expertise, technology and all factors needed to select an ideal partner for your business
- Presents the most comprehensive North American contact center outsourcing directory
- Saves you considerable time and money in the selection process and shows you how to get a quick ROI from your outsourcing partnership
Custom Consulting
Now you can get expert advice to ensure the optimal outsourcing investment decision for your company. Our custom, cost-effective engagements include selecting the right vendor, quantifying the benefits, negotiating the deal and managing the transition.
Learn More
To learn more about DMG Consulting LLC's industry-leading 2006 North American Contact Center Outsourcing Market Report and our Consulting Services, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
Order Now...
Order your copy of the 2006 North American Contact Center Outsourcing Market Report today! |
Guide to Successful Contact Center Offshore Outsourcing
DMG Consulting LLC’s expertise in offshore outsourcing will give you a strategic advantage. Our extensive knowledge of contact centers, outsourcing and vendors will guide you successfully through the outsourcing selection and implementation process. We will help you obtain the greatest benefits and avoid the risks inherent in outsourcing, particularly in offshore locations.
Read This Before You Outsource!
DMG Consulting LLC has created the authoritative Guide to Successful Contact Center Offshore Outsourcing. Companies count on this Guide and its detailed Project Plan to seamlessly migrate contact center operations offshore, while avoiding the many pitfalls. This must-have Guide:
- Reviews the value proposition and economic argument for offshore outsourcing
- Compares costs in different countries
- Provides a country and site selection process, including socioeconomic factors
- Gives detailed instructions for creating a comprehensive RFP
- Documents all operational parameters and metrics for service level agreements
- Tackles the ongoing offshore management challenge
- Details best practices and offers a checklist for outsourcing success
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Order your copy of the Guide to Successful Contact Center Offshore Outsourcing today! |
Custom Consulting
Now you can get expert advice to ensure the optimal outsourcing investment decision for your company. Our custom, cost-effective engagements include selecting the right country and vendor, quantifying the benefits, and managing the transition.
Learn More
To learn more about DMG Consulting LLC's industry-leading Guide to Successful Contact Center Offshore Outsourcing and our Consulting Services, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com.
Order Now...
Order your copy of the Guide to Successful Contact Center Offshore Outsourcing today! |
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