Email 

2006 North American Contact Center Outsourcing Report and Services

DMG Consulting LLC is a leading and trusted resource for companies looking to outsource their contact center activities in North America. We offer the most in-depth reports in the market and customized consulting services to help you select the right partner and ensure a seamless transition.

The Report with Facts, Pricing and Answers

Our 2006 North American Contact Center Outsourcing Market Report is the leading guide to this rapidly evolving market and vendors. The Report presents the advantages, risks and trade-offs of North American and offshore outsourcing. It assesses how US and Canadian firms have responded to competitive pressures from abroad. The Report provides detailed analysis of leading vendors, services, technology, pricing and the trends driving this hot market.

Order Now...
Order your copy of the 2006 North American Contact Center Outsourcing Market Report today!

Read This Before You Outsource!
Outsourcing is a high risk/high reward proposition. Do it right and you will save millions of dollars and provide your customers with an outstanding experience. Make a mistake and it will cost you customers and hurt your profitability. Now you can get the 2006 North American Contact Center Outsourcing Market Report, the guide you need to make the best outsourcing decision for your company.

Companies count on this Report to find the right North American outsourcing partner, at the right price. This must-have Report:

  • Provides an in-depth, objective analysis of the rapidly evolving North American contact center outsourcing market and the latest developments in on-shoring and near-shoring
  • Lists the crucial factors to consider when selecting an outsourcing partner
  • Compares the leading North American outsourcers, including detailed analyses of financials, service offerings, functional capabilities, vertical expertise, technology and all factors needed to select an ideal partner for your business
  • Presents the most comprehensive North American contact center outsourcing directory
  • Saves you considerable time and money in the selection process and shows you how to get a quick ROI from your outsourcing partnership
Custom Consulting
Now you can get expert advice to ensure the optimal outsourcing investment decision for your company. Our custom, cost-effective engagements include selecting the right vendor, quantifying the benefits, negotiating the deal and managing the transition.

Learn More
To learn more about DMG Consulting LLC's industry-leading 2006 North American Contact Center Outsourcing Market Report and our Consulting Services, contact Deborah Navarra at 516-628-1098 or deborah.navarra@dmgconsult.com

Abstract

Table of Contents
Order Now...
Order your copy of the 2006 North American Contact Center Outsourcing Market Report today!


DMG in the News
7/13/2010 - DMG Consulting Releases 2010 Quality Management/Liability Recording (Workforce Optimization) Market Share Report; Tracks Performance and Market Share of 45 Competitors 
7/11/2010 - When you call, they're listening - A Plymouth company's call recording software helps call centers analyze employees and callers (Minneapolis - St Paul StarTribune)  

Whitepapers, Executive Briefings, and Benchmark Reports
7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management 
7/7/2010 - Social Media: Guide for Building a Customer Support Strategy 
6/17/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals

Featured Publications
7/1/2010 - The Siebel Effect—And Its Survivors (destinationCRM.com) 
6/1/2010 - Analyzing the Workforce (destinationCRM.com)
5/11/2010 - Selecting a Hosted Contact Center Solution (Interactive Intelligence Blog)
5/10/2010 - Benchmark Study of Contact Center Workforce Management: A Mission-Critical but Flawed Tool (SupportIndustry.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
Copyright 2010 DMG Consulting LLC Home  |   Contact  |   Site Map