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DMG Consulting LLC is the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and consulting services.
Hosted/Managed Service IVR Market Research
Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents. Many of the hosted/managed service IVR providers have come to market with inbound and outbound offerings that are highly responsive to the economic and technical challenges of their customers and are speeding up the pace of adoption
The 2009 Hosted/Managed Service IVR Market Report is the most comprehensive guide to the hosted/managed service IVR technology market. The Report thoroughly addresses both inbound and outbound IVR sectors and related applications. It examines leading and contending vendors, their offerings, underlying technology, functionality, market share, projections, pricing, benefits, return on investment (ROI), trends, challenges and planned investments. The Report gives IT and contact center decision-makers the technical, functional, financial and pricing information they need to select the best solution and negotiate terms that will enable them to succeed with their IVR initiatives.
Fact-Based Report with Market Share Analysis, Product Comparisons, Pricing, ROI, Best Practices and more
Custom Consulting
DMG can help you survive and thrive during this recession. You can benefit from our over 20+ years of hands-on experience in selecting, building and implementing IVR solutions. We can also assist you in increasing your call containment rates and in identifying new automation opportunities.
Learn More
To learn more about DMG Consulting LLC's 2009 Hosted/Managed Service IVR Market Report and our consulting services, contact Deborah Navarra at 516-628-1098, or deborah.navarra@dmgconsult.com.
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