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The future of the hosted contact center infrastructure market is very promising. Organizations in all verticals – financial services, retailing, technology, insurance, telecom, utilities, manufacturing, government and non-profit – are selecting hosted contact center infrastructure solutions. DMG Consulting’s research revealed that many of these companies were not classic risk takers, but rather companies that viewed hosting as an opportunity to do business differently, without a great deal of initial investment.
DMG’s 300-page Hosted Contact Center Infrastructure Market Report is based on over 1,500 hours of original market research, and is the most comprehensive guide to this fast-emerging technology segment.
Contact Center Managers: This Report contains actionable information that prospective buyers need to make informed technology decisions and successfully implement their solutions—detailed analysis on leading vendors, product functionality, benefits, market trends and share, opportunities and challenges, pricing, return on investment (ROI), best practices and customer satisfaction. This Report will pay for itself almost immediately by steering you away from common pitfalls in selecting a hosted solution and helping you realize a rapid ROI within 2 to 6 months.
Vendors and Investors: A special feature of this Report is a one-of-a-kind revenue analysis of the contact center technology market. This revenue breakdown was built by DMG from the ground up and details the top 18 contact center applications. The analysis also shows the adoption rate and percentage of revenue attributed to the top 18 hosted contact center applications. The revenue analysis is vital for vendors and investors interested in obtaining a detailed and accurate understanding of this market’s potential.
The 2009 Hosted Contact Center Infrastructure Market Report is the essential reference guide for any company looking to acquire leading contact center technology without large up-front capital investments or start-up costs. The Report gives you:
- In-depth market analyses, including corporate, technical, and functional side-by-side comparisons of the top hosted contact center infrastructure vendors in the market
- Actual customer comments about their satisfaction with vendors, products, implementation, service and maintenance, training, professional services and overall vendor performance
- The pros and cons of hosting contact center infrastructure solutions
- The benefits and return on investment end users can realize from the leading hosted contact center infrastructure vendors
- A detailed pricing analysis for the leading hosted contact center infrastructure vendors as well as price ranges for the market, so you can build a successful business case
Learn More
Find out more about DMG Consulting’s 2009 Hosted Contact Center Infrastructure Market Report. Contact Deborah Navarra at 516.628.1098 or deborah.navarra@dmgconsult.com.
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