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DMG in the News
2/27/2015 - Verizon Doubles Down on Customer Service with ‘Smart Simple Connected’ Initiative (Smart Customer Service)  
1/7/2015 - DMG Consulting Releases 2014 - 2015 Workforce Optimization Product and Market Report

Whitepapers, Executive Briefings, and Benchmark Reports
1/5/2015 - CRM + ACD = Personalized Service
1/2/2015 - Contact Center Gamification: Let the Games Begin

Featured Publications
1/28/2015 - What to Look for In a Recording Solution (NICE Blog)
1/22/2015 - Speech Analytics Can Reduce the Risk of Fines (NICE Blog)
1/14/2015 - The Customer Journey Matters, Every Step of the Way (
1/10/2015 - Analytics Revolutionizes the QA Process (Speech Technology)
1/2/2015 - The Future of Contact Center Infrastructure is in the Cloud (CIOReview)

Jobs at DMG
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