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DMG in the News
11/18/2015 - DMG Consulting Releases 2015 Workforce Optimization Mid-Year Market Share Report  
10/28/2015 - DMG Consulting Releases 2015-2016 Cloud-Based Contact Center Infrastructure Market Report 

Whitepapers, Executive Briefings, and Benchmark Reports
11/20/2015 - The Customer Service Revolution 

Featured Publications
11/16/2015 - Guest Post: Making the Customer Journey Easy (Calabrio) 
10/28/2015 - Customer Journey Analytics Is a Customer Priority (Connections Magazine) 
8/28/2015 - HIPAA Contact Center Essentials (Connections Magazine)
8/27/2015 - Back-Office Departments Are Essential to the Customer Experience (Verint)

Jobs at DMG
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