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DMG in the News
6/11/2014 - DMG Consulting Releases 2014 Workforce Optimization Market Share Report
5/28/2014 - DMG Consulting Releases 2014-2015 Contact Center Performance Management Market Report

Whitepapers, Executive Briefings, and Benchmark Reports
6/12/2014 - ACD vs. CRM: How to Win the Battle
5/23/2014 - Improving Customer Experience with IVR
5/14/2014 - Best Practices for Implementing and Managing a Cloud-Based Contact Center

Featured Publications
7/23/2014 - Enhancing Employee Engagement (Connections Magazine) 
7/2/2014 - Top Benefits of Cloud-Based ACDs and Dialers (Five9) 
7/1/2014 - Is It Time to Replace Your Complaint Management System? (destinationCRM)
6/16/2014 - 8 Criteria for a True Workforce Optimization Suite (Genesys)

Jobs at DMG
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