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DMG in the News
1/7/2015 - DMG Consulting Releases 2014 - 2015 Workforce Optimization Product and Market Report 
11/18/2014 - DMG Consulting Releases 2014 Workforce Optimization Mid-Year Market Share Report

Whitepapers, Executive Briefings, and Benchmark Reports
1/5/2015 - CRM + ACD = Personalized Service 
1/2/2015 - Contact Center Gamification: Let the Games Begin 

Featured Publications
1/22/2015 - Speech Analytics Can Reduce the Risk of Fines (NICE Blog) 
1/14/2015 - The Customer Journey Matters, Every Step of the Way (SmartCustomerService.com) 
1/2/2015 - The Future of Contact Center Infrastructure is in the Cloud (CIOReview) 

Jobs at DMG
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