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DMG in the News
3/18/2015 - DMG Consulting Releases 2015 Contact Center Workforce Management Product and Market Report
2/27/2015 - Verizon Doubles Down on Customer Service with ‘Smart Simple Connected’ Initiative (Smart Customer Service)

Whitepapers, Executive Briefings, and Benchmark Reports
4/16/2015 - Enterprise Servicing Goals for 2015: Delivering an Outstanding Customer Experience is #1 
4/15/2015 - Guide to Contact Center Reporting 
3/3/2015 - Building Employee Engagement in Contact Centers

Featured Publications
4/8/2015 - The Customer Journey Really Matters (ConnectFirst) 
1/28/2015 - What to Look for In a Recording Solution (NICE Blog)
1/22/2015 - Speech Analytics Can Reduce the Risk of Fines (NICE Blog)

Jobs at DMG
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