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DMG in the News
8/7/2014 - The Rebound of Outbound Solutions: A Q&A with Donna Fluss (SmartCustomerService.com)  
8/6/2014 - DMG Consulting Releases 2014-2015 Speech Analytics Product and Market Report 

Whitepapers, Executive Briefings, and Benchmark Reports
6/12/2014 - ACD vs. CRM: How to Win the Battle

Featured Publications
8/1/2014 - Buzzword Battle: Omnichannel Versus Multichannel (destinationCRM)
7/28/2014 - Voice Is Changing, Not Disappearing (Speech Technology)
7/23/2014 - Enhancing Employee Engagement (Connections Magazine)
7/2/2014 - Top Benefits of Cloud-Based ACDs and Dialers (Five9)
7/1/2014 - Is It Time to Replace Your Complaint Management System? (destinationCRM)
6/16/2014 - 8 Criteria for a True Workforce Optimization Suite (Genesys)

Jobs at DMG
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