DMG Consulting LLC

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Social Media: Guide for Building a Customer Support Strategy

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Improving Back-Office Productivity and Quality with Workforce Management

Latest Research from DMG Consulting

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2010 Contact Center Surveying/Feedback and Analytics Market Report

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2010 Hosted/Managed Service IVR Market Report

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Contact Center Best Practices: Using Training to Achieve Enterprise Goals

Billing Q&A
12/8/2009	We are currently using a call center billing model that is based on the number of hours of calls we make in a month, on a cost-per-hour basis. Our client now wants to adopt a charge-per-call model that will, to a large extent, suit them profit-wise. My boss wants a counter-proposal that will suit us, with this counter-proposal also as a charge-per-call model. What would you suggest?


	8/18/2010 - DMG Consulting Releases 2010 Contact Center Surveying/Feedback and Analytics Market Report; Surveying/Feedback Implementations Increasing, Contact Center Teaming with Other Business Units to Share Information
	8/4/2010 - DMG Consulting Releases 2010 Hosted/Managed Service IVR Market Report; Revenue Steady Through 2009, Balance of Power Shifting to Hosted/Managed Service Solutions


	8/31/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals
	7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management
	7/7/2010 - Social Media: Guide for Building a Customer Support Strategy


	7/15/2010 - Helping your IVR Realize its Potentia (CRMXchange.com)
	7/1/2010 - The Siebel Effect�And Its Survivors (destinationCRM.com)

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Junior Industry Analyst (2 openings)

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Billing Q&A