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DMG Consulting Publishes 2006 Speech Analytics Market Report

4/17/2006

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West Orange, NJ - April 17, 2006— DMG Consulting LLC, a leading provider of customer-focused business strategy, operations and technology services, today announced the release of its 2006 Speech Analytics Market Report, the cornerstone of its ongoing coverage of this innovative market.

The 2006 Speech Analytics Market Report provides groundbreaking insight into the emerging contact center speech analytics market. The Report gives end users the product, market and vendor information they need to make an optimal technology investment. It provides in-depth comparisons and analysis of speech analytics functionality, technology, accuracy, best practices, market projections and pricing. The Report examines market dynamics and explains why speech analytics is the “next big thing” for contact centers.

Speech analytics empowers companies to leverage the wealth of information contained in unstructured customer conversations to improve profitability, reduce costs, enhance the customer experience and reduce corporate liability. The 2006 Speech Analytics Market Report is essential for enterprises looking to use this innovative technology to obtain a strategic advantage. The Report is a must-read for contact center managers, marketing executives and CTOs, who will gain insight into how speech analytics can provide a strong 9 to 12 month return on investment (ROI) and improve the customer experience and agent satisfaction while also increasing revenue.

The 2006 Speech Analytics Market Report includes:

  • A description of the compelling benefits of speech analytics for enterprises, contact centers and their customers
  • Review of current and projected speech analytics uses in the contact center, sales, marketing and other departments throughout the enterprise
  • Analysis of the vendor landscape, including detailed product functional, technical and pricing comparisons
  • Assessment of the underlying speech analytics technologies and predictions of market innovations that will greatly enhance its accuracy and usability
  • Market share data and five-year projections

”The 2006 Speech Analytics Market Report is a thorough and objective analysis of the emerging speech analytics market, covering all generally available software-based products and new offerings due out later in the year,” said author Donna Fluss. “This 200-page Report demystifies speech analytics applications. It explains how they work and shows forward-thinking managers how these solutions are being used in contact centers and other operating areas to improve profitability and enhance the customer experience.”

To learn more about the 2006 Speech Analytics Market Report, order a copy, or set up a meeting with Donna Fluss, contact Deborah Navarra at 516-628-1098 or go to the DMG Consulting web site at www.dmgconsult.com.

About DMG Consulting LLC

DMG Consulting LLC delivers customer-focused business strategy, operations and technology services for Global 2000 and emerging companies such as Nortel, RealNetworks, J. Jill Group, Stride Rite, Sub-Zero/Wolf, MCI, HBCS and Internet Order.

DMG Consulting LLC is a registered trademark of DMG Consulting LLC, protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.



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