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Self-Service Honor Roll
Submission Form

Instructions: DMG Consulting invites you to share with us examples of outstanding self-service enivornments, IVR, speech or web-based. Please complete this form by giving us the name and contact information (phone number or URL) for the self-service environment you recommend. Be sure to tell us why you think it's outstanding. We will publish the names of the leading self-service environments in DMG's Self-Service Honor Roll on our site, www.dmgconsult.com, and will also discuss them in articles in trade publications.

Touch-tone IVR
Speech-enabled IVR
eService

DMG in the News
8/18/2010 - DMG Consulting Releases 2010 Contact Center Surveying/Feedback and Analytics Market Report; Surveying/Feedback Implementations Increasing, Contact Center Teaming with Other Business Units to Share Information 
8/4/2010 - DMG Consulting Releases 2010 Hosted/Managed Service IVR Market Report; Revenue Steady Through 2009, Balance of Power Shifting to Hosted/Managed Service Solutions

Whitepapers, Executive Briefings, and Benchmark Reports
8/31/2010 - Contact Center Best Practices: Using Training to Achieve Enterprise Goals 
7/27/2010 - Improving Back-Office Productivity and Quality with Workforce Management
7/7/2010 - Social Media: Guide for Building a Customer Support Strategy

Featured Publications
7/15/2010 - Helping your IVR Realize its Potentia (CRMXchange.com)
7/1/2010 - The Siebel Effect—And Its Survivors (destinationCRM.com)

DMG Job Opportunity

Junior Industry Analyst (2 openings)

Self-Service Honor Roll

Nomination Form
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